“Just because there are no firestorms on the porch doesn’t mean you’re doing okay. More likely, there are relationships out there that need more investment, quiet customers who are unhappy but not making a big deal out of it. They’re worth a lot more than the angry ones.”
Quote by Seth Godin, from sethgodin.typepad.com
On Saturday morning I woke up to this wonderful post by “America’s Greatest Marketer”, Seth Godin… So relevant to the piano teaching world! How many of us have quiet, “dutiful” students who sit at our piano benches, politely listen to every word we say, smile, and say “Thank you” but never really let us in to their world… unlike some of the “firestorms” that enter our piano studios?
Have you ever lost one of your quiet piano students because you just didn’t know they were unhappy? Unfortunately, from time to time, it happens… and when it does it is a great reminder of how hard piano teachers have to work to build thriving piano studios.
I believe that it is our quiet piano students, not the “firestorms” that require the most effort and most attention. Because they are often shy, it is a tightrope piano teachers must walk to figure out how to enter into their world and connect with them. How do you connect with your quiet students? We’d love to hear your comments!